Illinois Health Connect has updated its Client Education Pads and has been distributing them at no cost to medical homes during quarterly visits.
The Client Education Pads are pocket-sized tear-offs and include educational messages about the importance of well visits, immunizations and contacting their Primary Care Provider (PCP) first before using the emergency room.
The IHC phone number and Web site are listed along with contact information for the Illinois Department of Human Services (DHS). There are also messages informing the clients about the importance of contacting DHS and IHC to update their address and phone number when they move. The pads also request that clients call their PCP to cancel appointments they can't keep.
The backside of each pad has the same message in Spanish. The pads also leave space to indicate the IHC provider number for the assigned PCP along with the office phone number.
Contact your Provider Services Representative (PSR) or Quality Assurance Nurse (QAN) if you would like more of the pads. PSR and QAN contact information is available on the IHC Provider Portal (via MEDI) or from the IHC Provider Services Help Desk at 877-912-1999, extension 3.
