The Illinois Health Connect Provider Portal has been updated with two enhancements that enable IHC providers to request updates to their provider information through online submission.
Providers can now request changes to their Location of Service Information, such as office contact information, office hours and location of service indicators. Changes to address or panel restrictions require signed documents and cannot be updated online.
To request Location of Service Information changes, navigate to the Provider Portal from the MEDI Home Page and click on the Location of Service Information link. Then click on the "Edit" button next to the location of service you wish to update. The name, phone number and email address of the person submitting the changes are required fields.
You will receive a confirmation email listing the changes submitted. The IHC Provider Services Help Desk will follow up with the provider office within three business days to verify the changes.
It is also now possible to change the MEDI Contact Phone Number that displays in MEDI client eligibility searches for the assigned Primary Care Provider. From the Provider Portal menu, click on the Provider Settings link. Then enter the new 10-digit phone number you want to display in MEDI client searches and click the "Update MEDI Contact Number" button to submit. HFS will update this phone number within two business days. Please note, providers can only have one phone number listed in MEDI.
MEDI access is required to navigate to the IHC Provider Portal. Step-by-step screenshots on how to register for MEDI are available online, and IHC Provider Services Representatives can assist you with MEDI registration and training.
