The State of Illinois Comptroller issues payments for claims sent to the Illinois Department of Healthcare and Family Services (HFS). While the checks come from the comptroller, HFS mails the explanation of benefits (EOB) remittance forms to providers.
This can result in a provider's office getting a check, but not the EOB that explains how to account for the payment. Or sometimes the opposite happens, where an office has the EOB, but does not have the check.
To request a duplicate EOB, contact HFS at 217-782-5897. In order to complete the request, it is necessary to give HFS the voucher number listed on the check. Providers can enroll to receive electronic remittance through the HFS MEDI System.
It is possible to inquire on the status of payments online using the comptroller's website. This database lists each payment that was issued or is pending for each tax identification number per fiscal year.
To inquire about a missing check, contact the comptroller at 217-782-6000.
