The Illinois Department of Healthcare and Family Services (HFS) has mailed the new medical cards to all clients. Cards are no longer sent every month.
Clients should bring their HFS medical card and a picture ID to all doctor visits. Cards will be issued once a year. The card is not proof of eligibility.
Providers must check eligibility prior to every appointment. You cannot be charged to have eligibility verified.
If you lose your card, you can get a replacement card at no cost. Call DHS at 1-800-843-6154 or HFS at 1-800-226-0768 to request a new card.
It is OK to laminate the new medical card.
