The Illinois Department of Healthcare and Family Services (HFS) has issued a brochure that explains the new HFS medical card. The brochure and a sample of the new card are available on the HFS website.
It is important to take the new medical card and picture ID to each appointment.
Cards will not be sent every month. Do not throw away the new medical card. Even if your benefits end, keep the card. You can use it again if you get benefits in the future.
If you forget your medical card, you can still receive healthcare services. Give your provider your name, and either your social security number or your date of birth. Always bring your picture ID.
If your medical card is lost or stolen, you can request a replacement. There is no charge for a replacement card. Call DHS at 1-800-843-6154 or HFS at 1-800-226-0768 (TTY 1-877-204-1012). The replacement card will be mailed to you.
