From: Vivian Gonzalez, Provider Services Manager
Date: February 2015
Dear Illinois Health Connect Provider,
The following is intended as a guideline for providers that are experiencing difficulties establishing your MEDI account due to Java Script issues. If you are still experiencing issues after following the reference below please contact that MEDI helpline at 1-800-366-8768 as well as your local IT department.
For Internet Explorer users
1. Go to your system control panel, Programs and Features, and uninstall Java 8 Update 31 and any other versions you may have installed. All versions of Java must be completely removed from pc
2. Shutdown and restart computer. (VERY IMPORTANT!)
3. Install Java 7 update 75 found here: http://www.java.com/en/download/manual_java7.jsp Choose the option for Windows Offline (32-bit).
4. If you get a Java pop up that states “Your Java is out of date” Choose Later.
5. In the Java control panel click on the Security tab and ensure that security is set to “Medium”.
6. Go to your system control panel, Internet Options, click on the Privacy tab, remove the check mark on Turn on Pop-up Blockers.
7. Please make sure all Java plugins are enabled in Internet Explorer- Go to Tools, Manage Add-Ons, Under Sun Microsystems Inc. or Oracle America Inc. header make sure all java entries are enabled.
8. Clear Java Cache- Go to Java control panel General Tab/ Temporary internet files section, Settings/ Delete files. Choose all three categories (this is important) and hit OK.
9. Add website to Compatibility View Settings- Tools, Compatibility View Settings, Add This Website Box, enter ILLINOIS.GOV and click on ADD. This will add ILLINOIS.GOV to the websites you’ve added to Compatibility View Box.
10. If Option is Available* Enable Compatibility View- Tools, Compatibility View and double click this option. A check mark will be placed to the far left side confirming this option is enabled.
11. If you were in the process of creating your digital ID and never received the “Congratulations” page telling you that it was created, go to www.illinois.gov/pki
12. On the right-hand side of page, click on “forgot password” to finish creating your digital ID.
For Firefox users
1. Go to your system control panel (Start, Control Panel), programs and features, and uninstall Java 8 Update 25 or any other versions you may have installed. Note- All versions of Java must be completely removed from pc.
2. Shutdown and restart computer. (VERY IMPORTANT!)
3. Install Java 7 update 75 found here: http://www.java.com/en/download/manual_java7.jsp
4. Choose the option for Windows Offline (32-bit).
5. If you get a Java pop up that states “Your Java is out of date” Choose Later.
6. In the Java control panel, click on the Security tab and ensure that security is set to “Medium.”
7. Clear Java Cache- Go to Java control panel>General (tab)> Temporary internet files section > Settings>Delete files. Choose all three categories (this is important) and hit ok.
8. Windows Users- Go to Tools, Add-ons, Plugins-- java (TM PLATFORM) 7 update 75, Defaults to “Ask To Activate”, change this setting to “Always Activate”..*MAC USERS*- Go to Tools, Add-ons, Plugins-- java (APPLET) 7 update 75, Defaults to “Ask To Activate”, change this setting to “Always Activate”.
9. If you were in the process of creating your digital ID and never received the “Congratulations” page telling you that it was created, go to www.illinois.gov/pki
10. On the right-hand side of page, click on “forgot password” to finish creating your digital ID.
We appreciate your participation in the Illinois Health Connect program. As a reminder, if you have any questions or require assistance with the administration of the IHC program, please contact the IHC Provider Services Helpdesk at 1-877-912-1999, Monday - Friday from 8:00am to 7:00pm or via email at IHCProviderServices@illinoishealthconnect.com . To view detailed information about our program you can access our website at www.illinioishealthconnect.com . We look forward in assisting you with any questions or concerns.
Sincerely,
Vivian Gonzalez
Provider Services Manager
Illinois Health Connect PCCM
CONFIDENTIAL
This facsimile is being sent to the person identified above and is intended for no one else. The information contained in this document is confidential and
private and should not be used for any purpose other than its stated intent. Any use or disclosure of the information contained in this document for any reason other than its stated intent, by any person or entity, is a violation of Federal stature. If this document is received by any person other than the person (entity) identified above, it should be forwarded immediately to the same. If this document is received in error, it should be immediately destroyed and a notice sent by return fax to the above number indicating the erroneous transmission. If you wish to discontinue receiving faxed communications from this sender, you may opt-out 24/7 by e-mail at hr@automated-health.com, by fax at 847-995-1021 or by telephone at 800-506-3032. Your opt-out request should identify the fax number(s) covered by your request. As required by law, we will comply with your request within the shortest reasonable time not to exceed 30 days.
Monday, March 9, 2015
Care Coordination Health Plan Identification and Billing Procedures Depending on Health Plan Enrollment (From HFS)
Informational Notice
Date: March 9, 2015
To: All Medical Providers
Re: Care Coordination Health Plan Identification and Billing Procedures Depending on Health Plan Enrollment
This Informational Notice provides guidance to providers on how to identify Care Coordination Health Plans in the Medical Electronic Data Interchange (MEDI) system and how to properly bill for services depending on the Medicaid client’s health plan enrollment.
As the Department of Healthcare and Family Services (HFS) finalizes the roll-out of Medicaid managed care in five mandatory regions of the state (pdf), it is critical that providers understand that you bill differently depending on the type of managed care entity in which a Medicaid client is enrolled. The four types of managed care entities operating in the five mandatory managed care regions are: 1) Accountable Care Entities (ACEs); 2) Care Coordination Entities (CCEs); 3) Managed Care Community Networks (MCCNs); and 4) Managed Care Organizations (MCOs).
Accountable Care Entities (ACEs) & Care Coordination Entities (CCEs)
• If a Medicaid client is enrolled in an ACE or a CCE, medical providers bill HFS directly on a fee-for-service basis, using the client’s Recipient Identification Number (RIN) as you have always done. In addition, the process for obtaining prior approval from HFS remains unchanged. Please refer to the Medicaid Provider Handbook for guidance on prior approval and billing HFS.
• Dental Providers do not bill HFS directly for any ACE or CCE Medicaid client; all claims should be submitted to DentaQuest using the client’s RIN. Please refer to the Dental Office Reference Manual (pdf) for guidance on prior approval and billing for Dental services.
• ACEs and CCEs will receive a monthly fee to coordinate their enrollees’ care. ACEs and CCEs are not required to issue health plan-specific member cards but most do. If they do, the health plan card will contain the client’s HFS RIN.
• Providers must verify coverage and health plan enrollment through one of the HFS automated systems (MEDI, REV, and AVRS) using the client’s Social Security Number or the client’s RIN found on either the HFS Medical Card or the health plan member card. Members are not required to show a health plan card or HFS medical card to receive services.
• The Illinois Health Connect (IHC) Medical Home Program will continue for PCPs enrolled in an ACE or CCE health plan. PCPs seeing ACE or CCE patients who are not enrolled on their panel, or on an affiliated PCP’s panel within the health plan, on the date of service, must obtain a referral from the patient’s PCP in order to be reimbursed by HFS for services provided. PCPs are able to submit referrals for their patients to see other enrolled PCPs:
1) Through the IHC Provider Portal via the secure HFS MEDI system;
2) Directly with IHC via fax using a Provider referral Fax Form from the IHC website (select Providers, then IHC Provider Forms under Provider Resources tab); or
3) By calling the IHC Provider Helpline at 1-877-912-1999, option #3.
• Specialists and non-Illinois Health Connect PCPs do not require a referral under the IHC medical home program.
• Since ACE and CCE entities are responsible for providing support to their health plan providers, all provider questions, including billing questions, should be directed to the ACE or CCE health plans (see contact list below). If a Dental Provider has a billing question, contact DentaQuest by e-mail or by calling 1-888-281-2076 or faxing 1-262-241-7379.
Managed Care Organizations (MCOs) & Managed Care Community Networks (MCCNs)
• If a Medicaid client is enrolled in an MCO or an MCCN, providers bill the health plan directly. All Medicaid clients enrolled now receive their dental services through the MCOs and MCCNs and the dental provider needs to bill the appropriate health plan dental administrator (see contact list below). Every MCO and MCCN member card contains the client’s HFS RIN. Providers MUST verify coverage and health plan enrollment through one of the HFS automated systems using the client’s Social Security Number or the client’s RIN found on either the HFS Medical Card or health plan member card. Members are not required to show a health plan card or HFS medical card to receive services.
• HFS pays these managed care entities on a full-risk capitated basis to cover the cost of Medicaid services and care coordination. Providers must provide services in accordance with each MCO and MCCN’s utilization policies and procedures, including procedures for prior authorization and billing. All questions, including billing questions, should be directed to the MCO or MCCN health plans (see contact list below).
Illinois Health Connect (IHC)
• IHC will no longer be a health plan choice for clients in these mandatory managed care regions but will be a choice for most individuals enrolled in an HFS medical program outside the five mandatory managed care regions. In some of these counties, voluntary managed care is also available.
• IHC does not issue member cards.
• See the care coordination regions of the state map (pdf) for the exact counties affected and care coordination plans operating in those voluntary counties.
• If a Medicaid client is enrolled in IHC, providers bill HFS directly using the client’s Recipient Identification Number (RIN) as you have always done. The process for obtaining prior approval from HFS remains unchanged. Please refer to the Medicaid Provider Handbook for guidance on prior approval and billing HFS.
• Some clients are excluded from mandatory participation in IHC or any MCO, MCCN, ACE, or CCE, like those with TPL insurance, eligible through spenddown, with temporary coverage or enrolled in the Breast and Cervical Cancer program. In those instances, no health plan or PCP will be listed for the client and the provider will need to bill HFS in accordance with the reimbursement policies as you do today. Please refer to the Medicaid Provider Handbook for guidance on prior approval and billing HFS.
Using REV and MEDI to Determine a Client’s Health Plan
It is critical that providers check Department electronic eligibility systems regularly to determine client’s enrollment in a health plan. The three options are: 1) Recipient Eligibility Verification Program (REV); 2) the Medical Electronic Data Interchange (MEDI) system; or 3) The Automated Voice Response System (AVRS) at 1-800-842-1461.
• Recipient Eligibility Verification (REV) programs and MEDI identify the type of health plan and name of the health plan for Medicaid clients enrolled in a health plan. The type of health plan is either a Managed Care Organization (MCO or MCCN) or a Care Coordination Entity (ACE or CCE). Providers will bill the health plan for individuals enrolled in an MCO or MCCN. Providers will continue to bill HFS for services provided to individuals enrolled in an ACE or CCE on a fee-for-service basis.
• In REV and MEDI, enter the client’s RIN or name and social security number.
1. The display for an ACE or CCE member will have a section on coverage details and then the member’s primary care provider followed by health plan information:
______________________________________________________________________
Primary Care Provider
______________________________________________________________________
Begin Date: End Date: Delivery Date: Enrollment Code:
xx/xx/xxxx xx/xx/xxxx
Type: Phone Number: Provider Name: PCP NPI
Primary Care Physician (Name of PCP here)
______________________________________________________________________
The display for an ACE or CCE member will then have a section on health plan information:
______________________________________________________________________
Care Coordination Entity (Displays this health plan type for ACE or CCE)
__________________________________________________________________
Begin Date: End Date: Delivery Date: Enrollment Code:
xx/xx/xxxx xx/xx/xxxx
Type: Phone Number: Provider Name PCP NPI:
Case Manager (Name of health plan here)
______________________________________________________________________
2. The display for an MCO or MCCN member will have a section on coverage details followed by health plan information. Note there is no PCP information for MCO or MCCN members.
_______________________________________________________________________
Managed Care Organization (Displays this health plan type for MCO or MCCN)
_______________________________________________________________________
Plan Code: Site Name:
Exclusion Code Organization Name: (Name of health plan here)
Site Number: Organization Phone: (Phone number of health plan here)
Begin Date: xx/xx/xxxx Street
End Date: xx/xx/xxxx City-State-Zip:
_______________________________________________________________________
3. The display for Medicaid clients enrolled with IHC will not show any health plan information just PCP.
4. The display for clients not enrolled in any health plan or IHC will only show coverage details, no PCP information or health plan information.
Using the AVRS to Determine a Client’s Health Plan
Providers can get participant eligibility information by calling 1-800-842-1461, the Automated Voice Response System (AVRS). To check eligibility on AVRS, providers will need the:
• 9-, 10- or 12-digit Medicaid provider number;
• 9-digit Recipient Identification Number (RIN); and
• Date for which eligibility information is being sought.
The AVRS will provide all information relating to a participant's eligibility, including health plan enrollment, and will permit up to 6 eligibility inquiries during each telephone call.
1. Currently, the automated response for an ACE and CCE member refers to them as having a “case manager:”
The recipient is eligible for Medicaid services until [DATE]; however other eligibility conditions for this recipient may change before that date. It is recommended that eligibility be verified on each date of service. The recipient has a case manager. You may contact [phone number of ACE or CCE].
2. Currently, the automated response for an MCO and MCCN member is:
The recipient is eligible for Medicaid services until [DATE]; however other eligibility conditions for this recipient may change before that date. It is recommended that eligibility be verified on each date of service. The recipient is enrolled in a managed care plan; you may contact [name of managed care plan] at [phone number of managed care plan].
3. Currently, the automated response for an IHC member is:
The recipient is eligible for Medicaid services until [DATE]; however other eligibility conditions for this recipient may change before that date. It is recommended that eligibility be verified on each date of service. The recipient is under the care of a Primary Care Physician. For more information regarding the PCP you will need to speak to a Hotline representative.
4. Currently, the automated response for a Medicaid client not participating in any MCO, MCCN, ACE, CCE or IHC is:
The recipient is eligible for Medicaid services until [DATE]; however other eligibility conditions for this recipient may change before that date. It is recommended that eligibility be verified on each date of service.
If the provider has a question that cannot be answered by the AVRS or needs the participant's RIN, the provider can select the option of speaking to the next available Provider Eligibility Inquiry Hotline representative. Hotline representatives are available from 8:30 a.m. to 4:45 p.m. each work day.
Provider Participation in Health Plans
Medicaid providers (including specialists), other than PCPs, are not required to become part of an ACE or CCE in order to serve members enrolled in those plans at this time. However, all ACE and some CCE plans are working toward becoming full-risk capitated plans. Once they become full-risk capitated health plans, providers will be required to be part of the health plan network to continue to serve their members. Medicaid providers who have not done so are encouraged to contact one or more health plans to become part of their networks.
Medicaid providers must be part of the MCO or MCCN’s network, or have an arrangement with a MCO or MCCN, in order to provide services for a member in an MCO or MCCN plan and receive reimbursement for those services.
Contact Information for Health Plans
Below is provider contact information for the managed care entities in Illinois. We hope that Medicaid providers will do your best to assist patients in navigating the Medicaid program as we transition to a care coordination system.
James M. Parker, Acting Administrator
Division of Medical Programs
ACE and CCE Provider Contact Information
Accountable Care Entities/ Provider Services
Care Coordination Entities Contact Information
Advocate Accountable Care (ACE) (855) 260-0996
www.advocatehealth.com/aac
Better Health Network (ACE) (844) 410-2273
http://www.betterhealthchicago.org/
BeWell Partners in Health (CCE) (312) 940-4121 or (866) 537-9695 (after hours)
http://www.bewellpartnersinhealth.com
Community Care Partners (ACE) (888) 977-2447
http://www.northshore.org/community-care-partners/
EntireCare Coordination Care (CCE) (708) 841-9515
http://www.hcionline.org/entirecare/
HealthCura (ACE) (855) 807-9530
http://www.healthcura.net/
Illinois Partnership for Health (ACE) (877) 6333-2531
http://ilpartnershipforhealth.org/
LaRabida Coordinated Care Network (CCE) (773) 256-5719
http://www.Larabida.org/CCE
Loyola University Health System (ACE) (888) 584-7888
http://www.loyolamedicine.org/familycare
Lurie Children’s Health Partners Care (312) 227-7703
Coordination Entity (CCE) www.luriechildrens.org/healthpartners/cc
MyCare Chicago (ACE) (844) 320-2273
http://www.mycarechicago.org/
My Health Care Coordination (CCE) (855) 339-8071
http://myhealthcarecoordination.com/
NextLevel Health (CCE) (312) 878-2778
http://www.nextlevelhealthil.com/providers/
Precedence Care Coordination (CCE) (855) 342-0996
https://www.unitypoint.org/quadcities/precedence-cce.aspx
SmartPlan Choice (ACE) (844) 254-2273
www.smartplanchoice.org
Together4Health (CCE) (855) 684-1700
http://www.t4hillinois.org/
UI Health Plus (ACE) (844) 810-2273
www.uihealthplus.com
MCO and MCCN Provider Contact Information
Managed Care Organizations (MCOs) / Provider Services
Managed Care Community Contact Information
Networks (MCCN)
Aetna Better Health (866) 212-2851, press 2
www.aetnabetterhealth.com/illinois
Blue Cross/Blue Shield IL (888) 657-1211, press 1
http://www.bcbsil.com/provider/network/bc_community.html
Cigna-HealthSpring (866) 487-4331, press language choice, then 3
www.specialcareil.com
Community Care Alliance of Illinois (866) 871-2305, press 3
www.ccaillinois.com
CountyCare (MCCN in Cook County only) (312) 864-8200, press 3
www.countycare.com
Family Health Network (MCCN) (888) 346-4968, press 3
www.fhnchicago.com
Harmony Health Plan (800) 608-8158, press 4
www.harmonyhpi.com
Health Alliance Connect (800) 851-3379, press 3
www.healthallianceconnect.org
Humana Health Plan (800) 626-2741 (direct to provider relations)
www.humana.com
IlliniCare Health Plan (866) 329-4701, say “provider”
www.illinicare.com
Meridian Health Plan (888) 773-2647, press 2
www.mhplan.com/il/
Molina Healthcare of Illinois (855) 866-5462 (direct to provider services)
www.molinahealthcare.com
MCO and MCCN Dental Administrator Provider Contact Information
Plan Dental Administrator Dental Contact #
Aetna DentaQuest 800-508-6780
BCBS DentaQuest 800-508-6780
Cigna-Health Spring DentaQuest 800-508-6780
Community Care Alliance of Illinois Liberty 888-700-0643
CountyCare CountyCare 312-864-8200
Family Health Network Liberty 888-700-0643
Harmony Liberty 888-700-0643
Health Alliance DentaQuest 800-508-6780
Humana DentaQuest 800-508-6780
Illini Care DentaQuest 800-508-6780
Meridian Liberty 888-700-0643
Molina Avesis 800-828-9341
Date: March 9, 2015
To: All Medical Providers
Re: Care Coordination Health Plan Identification and Billing Procedures Depending on Health Plan Enrollment
This Informational Notice provides guidance to providers on how to identify Care Coordination Health Plans in the Medical Electronic Data Interchange (MEDI) system and how to properly bill for services depending on the Medicaid client’s health plan enrollment.
As the Department of Healthcare and Family Services (HFS) finalizes the roll-out of Medicaid managed care in five mandatory regions of the state (pdf), it is critical that providers understand that you bill differently depending on the type of managed care entity in which a Medicaid client is enrolled. The four types of managed care entities operating in the five mandatory managed care regions are: 1) Accountable Care Entities (ACEs); 2) Care Coordination Entities (CCEs); 3) Managed Care Community Networks (MCCNs); and 4) Managed Care Organizations (MCOs).
Accountable Care Entities (ACEs) & Care Coordination Entities (CCEs)
• If a Medicaid client is enrolled in an ACE or a CCE, medical providers bill HFS directly on a fee-for-service basis, using the client’s Recipient Identification Number (RIN) as you have always done. In addition, the process for obtaining prior approval from HFS remains unchanged. Please refer to the Medicaid Provider Handbook for guidance on prior approval and billing HFS.
• Dental Providers do not bill HFS directly for any ACE or CCE Medicaid client; all claims should be submitted to DentaQuest using the client’s RIN. Please refer to the Dental Office Reference Manual (pdf) for guidance on prior approval and billing for Dental services.
• ACEs and CCEs will receive a monthly fee to coordinate their enrollees’ care. ACEs and CCEs are not required to issue health plan-specific member cards but most do. If they do, the health plan card will contain the client’s HFS RIN.
• Providers must verify coverage and health plan enrollment through one of the HFS automated systems (MEDI, REV, and AVRS) using the client’s Social Security Number or the client’s RIN found on either the HFS Medical Card or the health plan member card. Members are not required to show a health plan card or HFS medical card to receive services.
• The Illinois Health Connect (IHC) Medical Home Program will continue for PCPs enrolled in an ACE or CCE health plan. PCPs seeing ACE or CCE patients who are not enrolled on their panel, or on an affiliated PCP’s panel within the health plan, on the date of service, must obtain a referral from the patient’s PCP in order to be reimbursed by HFS for services provided. PCPs are able to submit referrals for their patients to see other enrolled PCPs:
1) Through the IHC Provider Portal via the secure HFS MEDI system;
2) Directly with IHC via fax using a Provider referral Fax Form from the IHC website (select Providers, then IHC Provider Forms under Provider Resources tab); or
3) By calling the IHC Provider Helpline at 1-877-912-1999, option #3.
• Specialists and non-Illinois Health Connect PCPs do not require a referral under the IHC medical home program.
• Since ACE and CCE entities are responsible for providing support to their health plan providers, all provider questions, including billing questions, should be directed to the ACE or CCE health plans (see contact list below). If a Dental Provider has a billing question, contact DentaQuest by e-mail or by calling 1-888-281-2076 or faxing 1-262-241-7379.
Managed Care Organizations (MCOs) & Managed Care Community Networks (MCCNs)
• If a Medicaid client is enrolled in an MCO or an MCCN, providers bill the health plan directly. All Medicaid clients enrolled now receive their dental services through the MCOs and MCCNs and the dental provider needs to bill the appropriate health plan dental administrator (see contact list below). Every MCO and MCCN member card contains the client’s HFS RIN. Providers MUST verify coverage and health plan enrollment through one of the HFS automated systems using the client’s Social Security Number or the client’s RIN found on either the HFS Medical Card or health plan member card. Members are not required to show a health plan card or HFS medical card to receive services.
• HFS pays these managed care entities on a full-risk capitated basis to cover the cost of Medicaid services and care coordination. Providers must provide services in accordance with each MCO and MCCN’s utilization policies and procedures, including procedures for prior authorization and billing. All questions, including billing questions, should be directed to the MCO or MCCN health plans (see contact list below).
Illinois Health Connect (IHC)
• IHC will no longer be a health plan choice for clients in these mandatory managed care regions but will be a choice for most individuals enrolled in an HFS medical program outside the five mandatory managed care regions. In some of these counties, voluntary managed care is also available.
• IHC does not issue member cards.
• See the care coordination regions of the state map (pdf) for the exact counties affected and care coordination plans operating in those voluntary counties.
• If a Medicaid client is enrolled in IHC, providers bill HFS directly using the client’s Recipient Identification Number (RIN) as you have always done. The process for obtaining prior approval from HFS remains unchanged. Please refer to the Medicaid Provider Handbook for guidance on prior approval and billing HFS.
• Some clients are excluded from mandatory participation in IHC or any MCO, MCCN, ACE, or CCE, like those with TPL insurance, eligible through spenddown, with temporary coverage or enrolled in the Breast and Cervical Cancer program. In those instances, no health plan or PCP will be listed for the client and the provider will need to bill HFS in accordance with the reimbursement policies as you do today. Please refer to the Medicaid Provider Handbook for guidance on prior approval and billing HFS.
Using REV and MEDI to Determine a Client’s Health Plan
It is critical that providers check Department electronic eligibility systems regularly to determine client’s enrollment in a health plan. The three options are: 1) Recipient Eligibility Verification Program (REV); 2) the Medical Electronic Data Interchange (MEDI) system; or 3) The Automated Voice Response System (AVRS) at 1-800-842-1461.
• Recipient Eligibility Verification (REV) programs and MEDI identify the type of health plan and name of the health plan for Medicaid clients enrolled in a health plan. The type of health plan is either a Managed Care Organization (MCO or MCCN) or a Care Coordination Entity (ACE or CCE). Providers will bill the health plan for individuals enrolled in an MCO or MCCN. Providers will continue to bill HFS for services provided to individuals enrolled in an ACE or CCE on a fee-for-service basis.
• In REV and MEDI, enter the client’s RIN or name and social security number.
1. The display for an ACE or CCE member will have a section on coverage details and then the member’s primary care provider followed by health plan information:
______________________________________________________________________
Primary Care Provider
______________________________________________________________________
Begin Date: End Date: Delivery Date: Enrollment Code:
xx/xx/xxxx xx/xx/xxxx
Type: Phone Number: Provider Name: PCP NPI
Primary Care Physician (Name of PCP here)
______________________________________________________________________
The display for an ACE or CCE member will then have a section on health plan information:
______________________________________________________________________
Care Coordination Entity (Displays this health plan type for ACE or CCE)
__________________________________________________________________
Begin Date: End Date: Delivery Date: Enrollment Code:
xx/xx/xxxx xx/xx/xxxx
Type: Phone Number: Provider Name PCP NPI:
Case Manager (Name of health plan here)
______________________________________________________________________
2. The display for an MCO or MCCN member will have a section on coverage details followed by health plan information. Note there is no PCP information for MCO or MCCN members.
_______________________________________________________________________
Managed Care Organization (Displays this health plan type for MCO or MCCN)
_______________________________________________________________________
Plan Code: Site Name:
Exclusion Code Organization Name: (Name of health plan here)
Site Number: Organization Phone: (Phone number of health plan here)
Begin Date: xx/xx/xxxx Street
End Date: xx/xx/xxxx City-State-Zip:
_______________________________________________________________________
3. The display for Medicaid clients enrolled with IHC will not show any health plan information just PCP.
4. The display for clients not enrolled in any health plan or IHC will only show coverage details, no PCP information or health plan information.
Using the AVRS to Determine a Client’s Health Plan
Providers can get participant eligibility information by calling 1-800-842-1461, the Automated Voice Response System (AVRS). To check eligibility on AVRS, providers will need the:
• 9-, 10- or 12-digit Medicaid provider number;
• 9-digit Recipient Identification Number (RIN); and
• Date for which eligibility information is being sought.
The AVRS will provide all information relating to a participant's eligibility, including health plan enrollment, and will permit up to 6 eligibility inquiries during each telephone call.
1. Currently, the automated response for an ACE and CCE member refers to them as having a “case manager:”
The recipient is eligible for Medicaid services until [DATE]; however other eligibility conditions for this recipient may change before that date. It is recommended that eligibility be verified on each date of service. The recipient has a case manager. You may contact [phone number of ACE or CCE].
2. Currently, the automated response for an MCO and MCCN member is:
The recipient is eligible for Medicaid services until [DATE]; however other eligibility conditions for this recipient may change before that date. It is recommended that eligibility be verified on each date of service. The recipient is enrolled in a managed care plan; you may contact [name of managed care plan] at [phone number of managed care plan].
3. Currently, the automated response for an IHC member is:
The recipient is eligible for Medicaid services until [DATE]; however other eligibility conditions for this recipient may change before that date. It is recommended that eligibility be verified on each date of service. The recipient is under the care of a Primary Care Physician. For more information regarding the PCP you will need to speak to a Hotline representative.
4. Currently, the automated response for a Medicaid client not participating in any MCO, MCCN, ACE, CCE or IHC is:
The recipient is eligible for Medicaid services until [DATE]; however other eligibility conditions for this recipient may change before that date. It is recommended that eligibility be verified on each date of service.
If the provider has a question that cannot be answered by the AVRS or needs the participant's RIN, the provider can select the option of speaking to the next available Provider Eligibility Inquiry Hotline representative. Hotline representatives are available from 8:30 a.m. to 4:45 p.m. each work day.
Provider Participation in Health Plans
Medicaid providers (including specialists), other than PCPs, are not required to become part of an ACE or CCE in order to serve members enrolled in those plans at this time. However, all ACE and some CCE plans are working toward becoming full-risk capitated plans. Once they become full-risk capitated health plans, providers will be required to be part of the health plan network to continue to serve their members. Medicaid providers who have not done so are encouraged to contact one or more health plans to become part of their networks.
Medicaid providers must be part of the MCO or MCCN’s network, or have an arrangement with a MCO or MCCN, in order to provide services for a member in an MCO or MCCN plan and receive reimbursement for those services.
Contact Information for Health Plans
Below is provider contact information for the managed care entities in Illinois. We hope that Medicaid providers will do your best to assist patients in navigating the Medicaid program as we transition to a care coordination system.
James M. Parker, Acting Administrator
Division of Medical Programs
ACE and CCE Provider Contact Information
Accountable Care Entities/ Provider Services
Care Coordination Entities Contact Information
Advocate Accountable Care (ACE) (855) 260-0996
www.advocatehealth.com/aac
Better Health Network (ACE) (844) 410-2273
http://www.betterhealthchicago.org/
BeWell Partners in Health (CCE) (312) 940-4121 or (866) 537-9695 (after hours)
http://www.bewellpartnersinhealth.com
Community Care Partners (ACE) (888) 977-2447
http://www.northshore.org/community-care-partners/
EntireCare Coordination Care (CCE) (708) 841-9515
http://www.hcionline.org/entirecare/
HealthCura (ACE) (855) 807-9530
http://www.healthcura.net/
Illinois Partnership for Health (ACE) (877) 6333-2531
http://ilpartnershipforhealth.org/
LaRabida Coordinated Care Network (CCE) (773) 256-5719
http://www.Larabida.org/CCE
Loyola University Health System (ACE) (888) 584-7888
http://www.loyolamedicine.org/familycare
Lurie Children’s Health Partners Care (312) 227-7703
Coordination Entity (CCE) www.luriechildrens.org/healthpartners/cc
MyCare Chicago (ACE) (844) 320-2273
http://www.mycarechicago.org/
My Health Care Coordination (CCE) (855) 339-8071
http://myhealthcarecoordination.com/
NextLevel Health (CCE) (312) 878-2778
http://www.nextlevelhealthil.com/providers/
Precedence Care Coordination (CCE) (855) 342-0996
https://www.unitypoint.org/quadcities/precedence-cce.aspx
SmartPlan Choice (ACE) (844) 254-2273
www.smartplanchoice.org
Together4Health (CCE) (855) 684-1700
http://www.t4hillinois.org/
UI Health Plus (ACE) (844) 810-2273
www.uihealthplus.com
MCO and MCCN Provider Contact Information
Managed Care Organizations (MCOs) / Provider Services
Managed Care Community Contact Information
Networks (MCCN)
Aetna Better Health (866) 212-2851, press 2
www.aetnabetterhealth.com/illinois
Blue Cross/Blue Shield IL (888) 657-1211, press 1
http://www.bcbsil.com/provider/network/bc_community.html
Cigna-HealthSpring (866) 487-4331, press language choice, then 3
www.specialcareil.com
Community Care Alliance of Illinois (866) 871-2305, press 3
www.ccaillinois.com
CountyCare (MCCN in Cook County only) (312) 864-8200, press 3
www.countycare.com
Family Health Network (MCCN) (888) 346-4968, press 3
www.fhnchicago.com
Harmony Health Plan (800) 608-8158, press 4
www.harmonyhpi.com
Health Alliance Connect (800) 851-3379, press 3
www.healthallianceconnect.org
Humana Health Plan (800) 626-2741 (direct to provider relations)
www.humana.com
IlliniCare Health Plan (866) 329-4701, say “provider”
www.illinicare.com
Meridian Health Plan (888) 773-2647, press 2
www.mhplan.com/il/
Molina Healthcare of Illinois (855) 866-5462 (direct to provider services)
www.molinahealthcare.com
MCO and MCCN Dental Administrator Provider Contact Information
Plan Dental Administrator Dental Contact #
Aetna DentaQuest 800-508-6780
BCBS DentaQuest 800-508-6780
Cigna-Health Spring DentaQuest 800-508-6780
Community Care Alliance of Illinois Liberty 888-700-0643
CountyCare CountyCare 312-864-8200
Family Health Network Liberty 888-700-0643
Harmony Liberty 888-700-0643
Health Alliance DentaQuest 800-508-6780
Humana DentaQuest 800-508-6780
Illini Care DentaQuest 800-508-6780
Meridian Liberty 888-700-0643
Molina Avesis 800-828-9341
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